Having an issue with the Bredtech business model. We provide unlimited support. But....
The support issues we're getting are all in 1 of 2 categories: (1) What is copy & paste? ...or (2) Hardware issues with old hardware.
Not sure how to deal with these issues...
Tell them in advance: Basic computer training costs extra? Old hardware (6-12 yrs old) is not guaranteed to work?
How should I deal with this?
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