Time-Warner are Scammer Bastards!

I went to their office to pay my bill today, and while I was there I demanded a refund for the Internet service upgrade, called the "Extreme" package, which we have been paying an extra $24.99 a month for, for a year!

The normal Internet service is supposed to be "10MBps". But we've been paying an extra $25 a month, for a year, for "Extreme" which they claim is "20 MBps" service.

We have actually been consistently getting 8-10MBps --- even on Time- Warner's own speed test site!

They totally count on people never checking their own speed.

We've been complaining consistently for the whole year. They have sent technicians out on five different occasions. Each time they had "escalated" it.... First it was the local guy... Then it was the Roadrunner expert... Then it was the regional Roadrunner expert.... The next one was a couple of Roadrunner NATIONAL specialists.

Every time they came out, they claimed that they needed more time... and that they would have to "escalate" it...... Again.... And again.... And again.... (Eventually, I guess the trouble ticket ends up on God's own desk...?)

The technicians actually explained to me, that they advertise "20MBps" service, but internally, they don't even consider it a "problem" as long as the subscriber is getting 80% of the speed they are paying for. So, if you're paying for 20, and you're getting 16, they consider that "acceptable" and they will not even take a trouble report about it...! Scammers!

Well, in this case, anyway, I am paying for 20MB service and getting 8-10MB.

Meanwhile, as you may know, Time-Warner has a policy that you cannot get credit until AFTER the problem has been corrected. However, in this case, SINCE THE PROBLEM HAS NEVER BEEN CORRECTED, they claim that I am due NO CREDIT!!! Can you believe that!?

It's been a whole year ---- and five on-site visits ---- that they have been promising to get it working. And they have been charging us an EXTRA $25 A MONTH for this service which they have NEVER EVER DELIVERED.

It has never worked ---- NOT EVEN FOR ONE DAY!

So.... The best thing they can offer is.... "If you're not happy with the service, you're welcome to cancel it, from this point forward."

"However," they say, "We cannot give you ANY CREDIT ( for the service you've been paying a whole year for, and neves received. )"

They have had such problems getting 20MB service to work.... that they actually STOPPED OFFERING the service to new customers.... SIX MONTHS AGO. But they have no problem continuing to charge us for it.... even to this day.... having NEVER delivered it!

They now claim that I didn't call them to continue complaining enough times. Even though they have detailed logs of every call, every on- site visit, every "escalation",...

Asinine Scammers!

If they weren't a TOTAL MONOPOLY, they wouldn't be in business at all.